Privacy Policy

Last updated: 24.02.2026

This Privacy Policy explains how personal data is collected, used, stored, and protected by just-casino.one (“we”, “us”, “our”) when you visit or use our website and online gambling services (the “Services”).

By registering an account, using our Services, or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and you consent to the processing of your personal data as described here, in accordance with:

• Applicable Australian privacy and gambling laws (including Anti-Money Laundering and Counter‑Terrorism Financing requirements), and
• The EU General Data Protection Regulation (“GDPR”) where it applies (for example, to players in the EEA or UK).

For the purposes of GDPR, we act as a data controller in relation to your personal data. We have a legal obligation to process certain data in order to provide regulated gambling services, meet our anti‑money laundering (AML) and responsible gambling obligations, and ensure a safe, fair, and compliant gaming environment.

If you do not agree with this Privacy Policy, you should not use the Services.

For any questions, please contact: [email protected].

Information We Collect

We collect and process various categories of personal data, depending on how you interact with us and the Services.

Personal Identification Details

When you register or use your account, we may collect:

• Full name
• Date of birth and age verification data
• Residential address and country of residence
• Email address
• Telephone number
• Username and account ID
• Gender (where provided)

Correspondence and Communications

When you contact us or we contact you, we may process:

• Records of emails, live chat logs, and support tickets
• Call recordings and notes from customer service interactions (where applicable)
• In‑website messages and notifications

Transaction and Gaming History

To provide and manage your gambling account, we process:

• Deposit and withdrawal records
• Payment method details (e.g., masked card data, bank details, e‑wallet identifiers)
• Betting and gaming history, including game sessions, stakes, wins/losses, bonuses, and loyalty points
• Account balance and transaction timestamps
• Responsible gambling data (e.g., self‑exclusion, limits, reality checks)

Technical and Usage Data

When you access the website, we automatically collect:

• IP address and approximate location derived from it
• Device identifiers (e.g., device ID, operating system, browser type, language settings)
• Log‑in timestamps, session duration, clickstream data, and pages visited
• Information from cookies and similar technologies (see “Cookie Policy” below)
• Error logs and performance data for troubleshooting and security

Verification and Compliance Data (KYC/AML)

In order to verify your identity, prevent fraud and comply with AML/CFT regulations, we may collect:

• Government‑issued ID documents (e.g., passport, national ID card, driver’s licence)
• Proof of address (e.g., utility bill, bank statement)
• Payment method screenshots or bank statements, where needed
• Information from third‑party identity verification and sanctions‑screening providers
• Records of enhanced due diligence (EDD) checks and risk assessments

Special Categories of Data

We do not intentionally seek to collect special category data (e.g., health, religion). However, certain responsible gambling interactions (such as self‑exclusion for problem gambling) may indirectly involve sensitive information. Where this occurs, we will treat such data with additional care and process it only where legally permitted and strictly necessary.

How We Use Your Information

We use your personal data for the following purposes and corresponding legal bases:

• Account registration and management

  • To create and maintain your player account
  • To verify age and eligibility to gamble
  • Legal bases: performance of a contract; legal obligation

• Provision of gambling services

  • To process deposits, bets, and withdrawals
  • To operate games, tournaments, and promotions
  • To manage bonuses, loyalty rewards, and VIP programs
  • Legal bases: performance of a contract; legitimate interests

• Customer support

  • To respond to queries, complaints, and technical issues
  • To provide account-related information and assistance
  • Legal bases: performance of a contract; legitimate interests

• AML/CFT, KYC, and regulatory compliance

  • To verify identity and source of funds, where required
  • To monitor and report suspicious transactions
  • To comply with AML/CFT, gambling, and tax laws
  • Legal bases: legal obligation; public interest

• Fraud prevention and security

  • To detect and prevent fraud, abuse, bonus misuse, or account takeover
  • To ensure network and information security
  • To enforce our Terms & Conditions
  • Legal bases: legitimate interests; legal obligation

• Responsible gambling

  • To implement self‑exclusion and limits
  • To monitor for patterns of problematic gambling and interact where required by law
  • Legal bases: legal obligation; legitimate interests; in some cases vital interests

• Analytics and service improvement

  • To analyse usage patterns and performance of the website and games
  • To develop new features and improve user experience
  • Legal basis: legitimate interests

• Marketing and promotions

  • To send offers, bonuses, newsletters, and tailored marketing (where permitted)
  • Legal bases: consent (where required by law); legitimate interests

Marketing Communication

We may use your contact details and preferences to send you marketing communications about:

• Bonuses, free spins, and special offers
• New games, tournaments, and features
• Loyalty and VIP benefits

You can opt out of marketing at any time by:

• Using the “unsubscribe” link in an email
• Adjusting your marketing preferences in your account settings (where available)
• Contacting us at [email protected]

Opting out of marketing will not affect service‑related communications (e.g., account notifications, security alerts, policy updates).

Obtaining Personal Information

We collect personal data from the following sources:

• Directly from you

  • During registration, when you complete forms, upload documents, or communicate with us
  • Through your use of our Services and games

• Automatically from your device

  • Through cookies, log files, and similar technologies when you access our website

• From third‑party providers

  • Identity verification and KYC service providers
  • Payment processors and financial institutions
  • Fraud‑prevention and risk‑scoring agencies
  • Marketing affiliates and acquisition partners (e.g., referral information)
  • Public databases and sanctions/PEP (politically exposed persons) lists, where legally required

Where we receive information from third parties, we process it in accordance with this Privacy Policy and applicable law.

Data Recipients

Access to your personal data is limited to those who need it for legitimate business or legal reasons.

Internal Recipients

We may share your personal data within our organisation and, where relevant, within our corporate group, including with:

• Customer support and account management teams
• Payments and finance teams
• Compliance, risk, and AML officers
• IT, security, and system administration staff
• Marketing and analytics teams (subject to your preferences)
• Senior management for audit and oversight

All internal recipients are subject to confidentiality obligations and data protection training.

Releasing Data to Third Parties

We may disclose your personal data to third parties in the following circumstances:

• Payment service providers and banks

  • To process deposits, withdrawals, chargebacks, and payment investigations

• Game and platform providers

  • To enable you to access and use casino games and related services (only data necessary for such access is shared)

• KYC, verification, and fraud‑prevention partners

  • To verify your identity, prevent fraud, and assess risk

• Analytics and technology providers

  • To support website hosting, performance monitoring, customer relationship management, and analytics

• Professional advisers

  • Lawyers, auditors, and consultants where necessary for legal, regulatory, or business purposes

• Regulators and authorities

  • Gambling regulators, law enforcement, tax authorities, and financial intelligence units, where required by law
  • In connection with legal claims, investigations, or to protect our rights, players, or the public

• Corporate transactions

  • In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the relevant successor entity, subject to appropriate safeguards.

We do not sell your personal data for direct monetary consideration. Where we transfer personal data outside your country (including outside the EEA/UK), we implement appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, where required by law.

Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy, and in accordance with legal and regulatory requirements.

• Gambling, transactional, and AML data: kept for at least 5 years after your account is closed or from the date of the last transaction, as required by AML/CFT and gambling regulations in many jurisdictions.
• KYC documents and verification records: retained for at least 5 years from the end of the business relationship or from the date of the last transaction, in line with AML obligations.
• Marketing data: retained until you withdraw consent or object to processing, or for a shorter period where required by law.
• Technical logs and security records: retained for a period appropriate to security and fraud‑prevention needs.

After the mandatory retention period has expired, we will either:

• Delete your personal data,
• Anonymise it so that you can no longer be identified, or
• Archive it in a secure, restricted manner where deletion is not immediately feasible.

You have the right to request erasure of your personal data once the statutory retention periods and our legitimate business needs have ended, subject to any remaining legal obligations.

Security of Your Data

We employ appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include, but are not limited to:

• Password‑protected user accounts and secure authentication mechanisms
• Encryption of data in transit (e.g., TLS/SSL) and, where appropriate, at rest
• Firewalls, intrusion detection/prevention systems, and anti‑malware solutions
• Access controls and role‑based permissions, ensuring only authorised staff can access relevant data
• Regular security testing, vulnerability assessments, and patch management
• Staff training on data protection, confidentiality, and security best practices
• Contractual safeguards with third‑party service providers, requiring adequate security measures

Despite our efforts, no system can be completely secure. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

Your Rights & Contacting Us

Subject to applicable law (including the GDPR for eligible individuals), you may have the following rights in relation to your personal data:

• Right of access – to obtain a copy of the personal data we hold about you and information on how we process it.
• Right to rectification – to have inaccurate or incomplete data corrected.
• Right to erasure (“right to be forgotten”) – to request deletion of your data where there is no lawful basis for continued processing (subject to regulatory retention obligations).
• Right to restriction of processing – to request that we limit the processing of your data in certain circumstances.
• Right to data portability – to receive your data in a structured, commonly used, machine‑readable format and transmit it to another controller, where technically feasible.
• Right to object – to object to processing based on our legitimate interests, including profiling, and to object to direct marketing at any time.
• Right to withdraw consent – where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, or for questions about this Privacy Policy or our data‑processing practices, please contact:

Email: [email protected]

When exercising your rights, we may request additional information to confirm your identity. We aim to respond within the time limits set by law.

Complaints to Supervisory Authorities

If you believe that we have not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with:

• The competent data protection authority in your country of residence (for EEA/UK users), and/or
• The relevant privacy regulator in Australia (such as the Office of the Australian Information Commissioner).

We invite you to contact us first so we can attempt to resolve your concerns directly.

Cookie Policy

Cookies and similar technologies are used on just-casino.one to help operate our Services, improve performance, and personalise content. Cookies are small text files placed on your device when you visit our website.

Types of Cookies We Use

• Essential (Strictly Necessary) Cookies

  • Required for the operation of the website and core functionality, such as allowing you to log in, maintain your session, and process transactions.
  • Without these cookies, the Services cannot function properly.
  • These cookies cannot be disabled via our systems, but you may block them in your browser settings (which may affect site functionality).

• Functional Cookies

  • Enable enhanced functionality and personalisation, such as remembering your language preferences and user settings.
  • May be set by us or by third‑party providers whose services we use on our pages.

• Analytics and Performance Cookies

  • Collect anonymous or aggregated information about how visitors use the website (e.g., pages visited, error messages, response times).
  • Used to improve the performance and usability of our Services.

• Advertising and Targeting Cookies

  • Used to deliver relevant advertising and measure the effectiveness of marketing campaigns.
  • May be set by us or by our advertising partners to build a profile of your interests and show you tailored ads on other sites or platforms.

Managing Cookies

You can manage your cookie preferences:

• Through your browser settings, where you can delete or block certain cookies; and
• Via any cookie‑consent tools we make available on our website, where required by law.

Please note that disabling some types of cookies, especially essential or functional cookies, may impact your ability to use certain features of the Services.

By continuing to use just-casino.one, you acknowledge that you have read this Privacy Policy and understand how we process your personal data in connection with our gambling services.