Responsible Gaming Policy

At just-casino.one, we are committed to providing a safe, fair, and enjoyable entertainment environment. Gambling should be fun and recreational. It must never be viewed as:

• A way to earn a regular income
• A strategy to solve financial problems
• A method to repay or recover existing debts

Like any form of entertainment that involves money, gambling carries risks. You can lose the money you stake, and in some cases, people may lose control over their gambling. We take this risk seriously and have implemented a range of tools, safeguards, and support measures to help you play responsibly and to intervene where necessary.

If you ever feel that your gambling is no longer under control, we strongly encourage you to use our responsible gaming tools and seek professional help from independent support organisations.

For any questions or assistance regarding responsible gaming, you can contact us at [email protected].

1. Core Principles of Responsible Gaming

Our Responsible Gaming framework for Australian players is based on the following principles:

• Informed Choice – You have access to clear information about games, odds, and risks.
• Player Control – You can manage your own behaviour using our Personal Limits and exclusion tools.
• Protection of Vulnerable Persons – We work to protect minors and individuals showing signs of problem gambling.
• Compliance with Law and Best Practice – We adhere to applicable requirements and recognized responsible gambling standards.

We encourage you to:

• Gamble only with money you can afford to lose.
• Set time and money limits before you start playing.
• Never chase your losses.
• Avoid gambling when under the influence of alcohol or other substances.
• Take breaks and use our short-term and long-term exclusion options if you feel at risk.

2. Personal Limits: Tools to Stay in Control

To help you manage your gambling activity, just-casino.one offers a range of tools in the “Personal Limits” section of your account. These tools are designed to support safe play and reduce the risk of harmful gambling.

You can access Personal Limits from your account settings once you are logged in. From this section, you can:

• Set new limits
• Adjust existing limits
• View active restrictions on your account

2.1 Amending Your Limits

We have designed the limits to discourage impulsive changes and to support considered decisions.

• Decreasing a Limit (making it stricter):

  • Any request to lower your Deposit, Loss, Wager, or other applicable limit will take effect immediately.
  • For example, if you reduce your daily deposit limit from AUD 200 to AUD 100, the new limit of AUD 100 applies as soon as you confirm the change.

• Increasing a Limit (making it less strict):

  • Any request to raise or remove a limit is subject to a cooling-off period.
  • This delay is designed to prevent rash decisions made in the heat of the moment.
  • Increases only become active after the cooling-off period has expired and you have reconfirmed the change, if applicable.

We may also, at our discretion, refuse certain limit increases or impose additional checks where we consider that doing so is necessary for your protection.

3. Types of Limits Available

The following tools are available within the “Personal Limits” section of your account. You may choose to use one or multiple limits, depending on your needs.

3.1 Deposit Limit

A Deposit Limit allows you to control how much you can deposit into your just-casino.one account over a defined period.

• You can set a Daily, Weekly, or Monthly Deposit Limit.
• Once you reach your chosen limit for the period, you will not be able to deposit additional funds until that period has elapsed.

Example:
If you set a weekly deposit limit of AUD 300, once you have deposited AUD 300 within that week, our system will automatically prevent further deposits until the following week.

You can lower your Deposit Limit at any time with immediate effect. Any request to increase or remove the Deposit Limit will be subject to a cooling-off period.

3.2 Loss Limit

A Loss Limit helps you manage how much money you are prepared to lose over a certain period.

• The Loss Limit is calculated based on your initial deposits minus your withdrawals and current balance over the chosen period.
• Winnings do not reset or change the basis of this limit. It is not a profit/loss account for gambling “sessions” but a cap on how much of your original deposited money you may lose within the period.

Key points:

• You can set Daily, Weekly, or Monthly Loss Limits.
• Once your net losses reach the established limit, you will not be allowed to continue wagering until the limit period resets.
• Lowering the Loss Limit takes effect immediately; raising it will only occur after a cooling-off period.

3.3 Wager Limit

A Wager (Bet) Limit is a cap on the total amount you can stake over a chosen period, regardless of wins or losses.

• You can define Daily, Weekly, or Monthly Wager Limits.
• Every stake you place contributes to this limit, whether that bet wins, loses, or is voided.
• Once your wagering reaches the set limit for the period, you will not be allowed to place further bets until the limit resets.

This limit is designed for players who wish to restrict the overall volume of their betting activity as an additional control measure.

3.4 Cooling-Off Limit (Short-Term Breaks)

If you feel you need a short pause from gambling but do not wish to close your account permanently, you can activate a Cooling-Off Limit.

• You can choose a cooling-off period from 1 day up to 6 months.
• During an active cooling-off period:
  • You will not be able to deposit funds.
  • You will not be able to place bets or play casino games.
  • We will not send you marketing communications related to gambling.
  • You will still be able to log in to your account to view your balance and transaction history.
  • You remain able to request withdrawals of any remaining funds.

Once the selected cooling-off period ends, your account will automatically be reinstated for normal use, unless you choose to extend the break or apply a longer self-exclusion.

3.5 Self-Exclusion Limit (Formal Exclusion)

If you feel that your gambling has become problematic or you are at high risk, we strongly recommend using Self-Exclusion.

A Self-Exclusion Limit is a formal, binding decision to block access to your just-casino.one account for a specified, longer-term period.

• You can self-exclude for a set period (for example, 6 months, 1 year, or longer).
• During self-exclusion:
  • You will not be able to log in or play.
  • You will not be able to deposit funds.
  • We will stop sending you marketing communications.
  • You may be allowed to withdraw remaining balances (subject to standard verification and withdrawal rules), but you will not be able to resume gameplay.

Self-Exclusion is a serious step and is designed to support individuals who are no longer able to control their gambling. We strongly encourage you to seek external counselling in addition to using this tool.

4. Self-Exclusion by Request (Manual Account Blocking)

In addition to self-exclusion settings available through your account, you may also request exclusion by contacting our customer support team.

If you wish to self-exclude or block your account manually, please email [email protected] with:

• Your full name
• Registered email address
• Username (if applicable)
• Clear request for self-exclusion or account closure
• The duration you wish your account to be blocked for (e.g., 6 months, 12 months, or indefinitely)

4.1 Types of Manual Self-Exclusion

You can request:

• Definite self-exclusion – Your account will be blocked for a specific period. It will not be re-opened until that period ends and, in some cases, only after an additional review.
• Indefinite self-exclusion – Your account will be blocked without a fixed end date. Any request to re-open the account in the future will be subject to a thorough responsible gambling assessment and may be refused.

4.2 Handling of Remaining Funds

When a manual self-exclusion is applied:

• You will not be able to place bets, deposit, or access games.
• You may still request withdrawal of any remaining balance in your account, subject to standard verification requirements and our Terms and Conditions.
• In some circumstances, we may initiate contact solely for the purpose of arranging withdrawal of funds or fulfilling regulatory obligations.

We reserve the right to apply additional responsible gambling checks, decline reopening requests, or maintain exclusion where we believe it is necessary for your protection.

5. External Help & Support

If you believe gambling is negatively affecting your life or the lives of those around you, you should seek help immediately. In addition to using our tools, we recommend contacting one or more of the following independent support organisations (many have resources relevant to Australian residents):

• Gambling Help Online (Australia)
  Website: https://www.gamblinghelponline.org.au
  Provides free, confidential online counselling, support, and information 24/7.

• Lifeline Australia
  Website: https://www.lifeline.org.au
  Phone: 13 11 14 (24/7 crisis support and suicide prevention services, including for gambling-related distress).

• Gamblers Anonymous
  Website: https://www.gamblersanonymous.org
  Offers 12-step self-help groups around the world and online meetings for people with a gambling problem.

• Gambling Therapy
  Website: https://www.gamblingtherapy.org
  Provides online support, forums, and resources for problem gamblers and their families globally.

• GamCare
  Website: https://www.gamcare.org.uk
  Though UK-based, offers a range of online tools, self-assessment tests, and resources that can help you understand and address gambling problems.

These organisations operate independently of just-casino.one and can provide free, confidential, and non-judgmental support.

6. Protection of Minors

just-casino.one is strictly 18+ only. We do not permit anyone under the age of 18 to create an account or participate in gambling activities on our platform.

6.1 Age Verification (KYC)

To comply with legal obligations and to protect minors:

• We require customers to complete Know Your Customer (KYC) and identity verification checks.
• You may be asked to provide:
  • Valid photo ID (e.g., passport, driver licence)
  • Proof of address (e.g., utility bill, bank statement)
  • Other documentation as required to verify age and identity

If we suspect that an account may be used by a minor:

• We reserve the right to suspend or close the account immediately.
• Any ongoing investigation may include contacting you for further evidence of age.
• If we confirm that a minor has used the site, the account will be closed and, where required, any transactions may be treated according to regulatory obligations.

6.2 Advice for Parents and Guardians

If you share a device with children or young persons, or if minors have access to your devices, we recommend you:

• Always log out of your just-casino.one account when not in use.
• Do not share your passwords or banking details.
• Consider using technology tools to block access to gambling sites for minors.

You can use internet filtering and parental control software to help prevent underage access to gambling content, such as:

• Net Nanny – https://www.netnanny.com
• CyberPatrol – (historically used; check current availability and similar products)
• Built-in parental controls on devices/browsers (e.g., Apple Screen Time, Google Family Link, Microsoft Family Safety).

These tools can help you restrict access to inappropriate websites and monitor your child’s online activity.

If you become aware that a minor has registered or used an account with just-casino.one, please notify us immediately at [email protected] so we can take appropriate action.

7. Our Ongoing Commitment

Responsible gaming is an ongoing commitment. We regularly review our systems, tools, and policies to ensure we reflect evolving legal requirements, best practices, and technological developments in Australia and internationally.

We may:

• Conduct internal checks to identify patterns of potentially harmful gambling.
• Contact players where we see signs of risk and, where appropriate, apply additional protections or restrictions.
• Update this Responsible Gaming Policy from time to time. Significant changes will be published on our website.

If you have any questions, concerns, or suggestions regarding responsible gaming at just-casino.one, please contact us at [email protected].

We encourage you to use our tools, stay informed, and seek help whenever needed. Gambling should always remain a form of entertainment — never a necessity.